If you’re new to DoorDash, you’ve probably noticed a rating called Completion Rate in your app. This rating is one of the factors that determines your status (Silver, Gold, or Platinum). Simply put, it measures how often you finish an order that you accepted. Once you deliver the food successfully, that’s counted as a completed order.
But here’s the tricky part. If you accept an order and later decide to unassign it, that counts against your Completion Rate. It basically means you didn’t follow through with the delivery.
When I first started dashing more than five years ago, I was so confused about how this rating worked. I would complete dozens of orders and still see no change in my Completion Rate. I remember calling Dasher Support multiple times because it didn’t make sense to me. Eventually, after a lot of trial and error and a helpful support agent, I finally understood how it really works.
How the Completion Rate is Calculated
Your Completion Rate is based on your last 100 accepted orders. Think of it like a moving window. Each time you accept and complete a new order, it enters the list, while the oldest one (the 100th) drops off.
Here’s why you might not see your rate improving right away. Imagine that the order falling off at number 100 is a completed one. You then complete another order, so your stats don’t change because you replaced one completed order with another.
But if the order falling off at number 100 is an unassigned order, then completing a new one will finally push that uncompleted order out of the count. That’s when your Completion Rate will go up.
This is why it feels like you’re stuck sometimes. You might keep completing orders, but the system is just replacing old completed orders with new ones.
The Frustrating Part
The tough thing for us Dashers is that we have no way of seeing which of those 100 orders are still in the system. Even Dasher Support told me they don’t have access to that level of detail. So there’s no dashboard that shows, “You need 7 more completed orders to push out your last unassigned one.” That would make life so much easier, but unfortunately, that feature doesn’t exist.
My Advice for Dashers
- Avoid unassigning orders as much as possible. I know sometimes restaurants are slow or the delivery looks like a bad deal, but unassigning really hurts this rating.
- Stay patient with the numbers. If your Completion Rate feels stuck, just keep completing orders. Eventually, those old unassigned ones will roll out of your 100.
- Focus on consistency. The more reliable you are with finishing orders you accept, the less you’ll have to worry about Completion Rate in the long run.
Final Thoughts
DoorDash’s system isn’t perfect, and I wish they gave us more transparency about the 100-order calculation. Until then, the best thing you can do is focus on completing as many of your accepted orders as possible and trust that your rating will reflect your consistency over time.
It took me time and plenty of phone calls with support to figure this out, but once I understood the system, I stopped stressing so much. If you’re just starting out, remember: keep completing, stay consistent, and don’t panic if your Completion Rate doesn’t move right away. It will eventually.
Frequently Asked Questions About Completion Rate
1. Does declining an order affect my Completion Rate?
Nope. Declining an order before you accept it does not hurt your Completion Rate. This rating only looks at the orders you actually accept.
2. What happens if I unassign an order?
That’s where your Completion Rate takes a hit. Once you accept an order, the system expects you to complete it. If you unassign, it counts as incomplete and stays in your last 100 orders until it drops off.
3. Why doesn’t my Completion Rate go up even if I keep completing orders?
This was the most confusing part for me when I started. The reason is that the system works on your last 100 accepted orders. If the order being pushed out of that 100 is also a completed order, your Completion Rate won’t change. You’ll only see improvement if an unassigned order gets pushed out.
4. Can I see which orders are still in my last 100?
Unfortunately, no. Dashers don’t have access to that data, and even support agents can’t see it (that’s what the support says). That’s why it sometimes feels like a guessing game.
5. How can I improve my Completion Rate faster?
The only way is to keep completing the orders you accept. Over time, your unassigned ones will be pushed out of the 100, and your rating will improve.
6. Will my account get deactivated for a low Completion Rate?
DoorDash does expect Dashers to maintain a decent Completion Rate, but one or two unassigns won’t ruin you. If you constantly unassign orders and your rate gets very low, then yes, it could affect your standing or status. Your account is at risk of deactivation if your Completion Rate drops below 90%.
7. How often does the Completion Rate update?
It updates in real time. As soon as you complete or unassign an order, the system adjusts your rating based on the last 100 orders.
