One of the first things new DoorDash drivers learn is that being approved to dash does not necessarily mean you can open the app and start working whenever you want. Sometimes you will see: Dash Now Other times, the map is gray and all you see is: Schedule And in competitive markets, the dinner shift…
You open the Dasher app. Your dash starts. Ten minutes pass. No orders. Twenty minutes. Still nothing. Meanwhile, another Dasher pulls into the restaurant parking lot, picks up an order and drives away. Then another one arrives. At that point, it is natural to wonder: Why am I not getting DoorDash orders? Is your Acceptance…
DoorDash Rewards has become one of the most important—and sometimes most confusing—parts of being a Dasher. Years ago, drivers mostly talked about programs such as Top Dasher, Early Access Scheduling and the Large Order Program. Today, DoorDash increasingly brings these kinds of benefits together under Dasher Rewards, with three familiar status levels: The basic idea…
One of the biggest decisions DoorDash drivers now face is choosing how they want to earn. When you start a dash in a market where both options are available, DoorDash may allow you to choose between: At first glance, Earn by Time sounds simple. DoorDash shows an hourly rate, so you may think: Great. I…
Opening the Dasher app and seeing that your DoorDash account has been deactivated can be one of the most stressful situations a driver experiences. For many Dashers, DoorDash is not just an occasional side hustle. It may help pay for: So when access suddenly disappears, the first reaction is often panic. You may immediately want…
Seeing Contract Violation appear in your DoorDash Ratings tab can be stressful. Your first thought may be: Am I about to be deactivated? The good news is that DoorDash currently says one Contract Violation generally does not by itself constitute grounds for deactivation. However, multiple violations, severe incidents or patterns suggesting fraud or misuse can…
DoorDash On-Time Rate can be confusing because Dashers see several different times during a delivery. You may see: Those things are related, but they are not all calculated the same way. DoorDash has also updated its On-Time Rate system. The newer rating measures whether you complete eligible offers within the original expected delivery time shown…
Your DoorDash Customer Rating may look like a small number inside the Dasher app, but it can have a big impact on your account. A 4.95 looks great. A 4.70 is usually nothing to worry about. But when that number starts getting closer to DoorDash’s minimum requirement, every low rating suddenly feels much more important….
DoorDash has several ratings that Dashers need to watch, but Completion Rate is one of the most important. Unlike Acceptance Rate, which currently has no platform-wide minimum requirement, DoorDash requires Dashers to maintain at least a 90% Completion Rate to remain active on the platform. DoorDash also warns that falling below 90% could result in…
If you have been dashing for a while, you have probably experienced this situation. You decline a few bad DoorDash offers. Your Acceptance Rate drops almost immediately. Then you accept five or six orders in a row and expect your rating to climb back up. Nothing happens. You accept another order. Still nothing. At that…